JUNIOR SUPPORT SPECIALIST

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Responsibilities:

• Deliver first-level technical assistance to end-users via phone, email, or in-person, resolving hardware, software, and network issues to minimize downtime.
• Oversee vendor partnerships by liaising with external suppliers for procurement, repairs, and service level agreements (SLAs), including assessing vendor performance and negotiating basic terms.
• Record support incidents, solutions, and user inquiries in the IT ticketing system to ensure accurate documentation and enhance knowledge sharing.
• Participate in on-call rotations for after-hours support emergencies, addressing critical issues within established response times (no shift work or scheduling required).
• Work alongside other IT team members to escalate complex problems and contribute to improvements in processes.

Requirements:

• Higher Diploma in Information Technology, Computer Science, or a related field.
• Solid understanding of application support, including troubleshooting and maintenance of business applications.
• Demonstrated ability to learn rapidly and adapt to new technologies and processes.
• Strong problem-solving capabilities and the ability to perform under pressure during standby support.
• Excellent communication skills in Cantonese, with proficiency in English as a plus for user interactions.
• Capacity to work independently and collaboratively in a dynamic environment.